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Pelusus, Wireless Solutions for the Telecom Industry We all have our own horror stories from our years of experience with a "phone company". While they sell a lot more than phone service, "service providers" or "telecoms" are the companies that sell the network plumbing that we use in our homes and businesses. For the most part, our collective experiences with these companies have been less than warm and fuzzy. There is never a shortage of articles in the technical and business press about how telecoms have somehow wronged a person or business through delays, service outages, or missed commitments In all fairness to service providers, the job of getting us voice and data service is not an easy matter. It is a complicated set of complex steps and interdependencies that could easily boggle the mind. In fact, over the years the number of new competitors, the number of new service offerings, and the amount of new network infrastructure installed has been incredible. That's why when we order new voice or data service, it is not as easy as just pressing a few buttons — far from it. A new company in the region is trying to make our experience with telecoms better. Pelusys, located in Columbia, Maryland is a software start-up focused on the problems of telecoms by offering wireless solutions for the thousands of field telecom workers. These people are responsible for repairing and maintaining our voice or data service. Historically speaking, these workers have been detached from the information in a telecom's back office application's, but they are the very people who need access to this information from the field. Due to the complexity of the system, getting them the right information at the right location at the right time has been nearly impossible. Historically, the telecoms have resorted to pagers, cell phones, fax machines and stacks of paper to communicate all of the interrelated information. The Pelusys software resolves the communication problems that mobile telecom workers fight day-to-day and hopefully makes our life as consumers of these services a bit more bearable. The software extracts information that mobile workers need, combines it in a meaningful manner, and then sends it to field workers via wireless technology and PDAs. This allows these workers to complete their tasks in a fraction of the time, which translates into significant savings, faster customer response time and hopefully a satisfied customer. Using Pelusys, telecom workers may never have to reschedule a service call because they didn't have the information or paperwork needed to complete the call. Who knows, thanks to Pelusys, one day we may even grow to like our voice and data service provider!
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